The art and science of retail
Retail and Hospitality requires a combination of creativity combined with reliable systems that drive and support highly-informed decision making. We bridge both skills to implement a solution that elevates a company’s ability to efficiently enhance their guest’s experience.
“We focus on results that drive a company's ability to compete”
Our firm is headed by recognized leaders with extensive experience in retail and Information technology for over 30 years. Our principles are actively involved in all engagements, and have real-world experience as business owners.
The depth and breadth of focused experience transforms into a meaningful understanding of your retail reality and sets us apart. From our first meeting, we believe you’ll notice that XSi is not your typical retail consulting firm. The reason is simple: Our goal is to provide you with comprehensive solutions that elevate your business end-to-end.
“We make your success our priority... your goals and objectives our mission”
Our leadership team
Marc Otis
Senior Partner
Marc’s 25 years’ experience in the ERP / Retail Solutions space includes co-founder of Strophe, an award winning Microsoft Dynamics partner consultancy of 80 professionals. With 500+ implementations to his credit - many specifically focused on the retail and hospitality industries - Marc’s experience is built on working with notable retailers such as Barney’s New York, Buffalo, US Coast Guard Exchange, Dynamite and many more. His passion arose from his prior work in the hospitality business including Gallo, Hilton Worldwide and others.
Suzana Cindric
Senior Partner
Suzana’s expertise spans retail, technology, sales and marketing where she gained much of her experience with leading retail systems providers. Suzana is known for her mission critical initiatives where she worked with hundreds of top retail chains in North America including the Running Room, Mexx Canada, La Vie en Rose, Charm Diamond Centers, Shoe City, and Bronners Christmas Wonderland.
Jean Provencher
Senior Partner
Jean co-founded and served as President of Strophe, a Microsoft Dynamics consultancy specialized in the retail and hospitality industries. With more than 500 combined implementations, Jean’s hands-on work with numerous retailers like Danier Leather, The Paradies Shops, Newlook… among others… is focused on streamlining their management systems, processes, and maximizing the value of all.
